At Intuit Mall, we strive to provide our customers with excellent assistance and fair return services. To ensure your satisfaction, we offer a 7-day return period and an expedited refund process.
1. Our Satisfaction Guarantee
If you contact us for technical assistance within the first 7 days of purchase and we are unable to resolve your activation issue, we will provide a FULL REFUND.
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Processing Time: Refunds will be processed immediately or within 2 business days.
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Support Warranty: All products sold on IntuitMall.com include 1 year of technical support warranty.
2. When We Accept Returns
Returns or exchanges are only granted under the following condition:
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Defective Products: If a digital license is found to be defective, it will be replaced or refunded based on the customer’s preference.
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Usage Policy: Please note that all licenses sold are valid for one unique PC and are non-transferable (unless specified otherwise in the product description).
3. When We Do Not Accept Returns
Due to the nature of digital goods, we cannot accept returns in the following scenarios:
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Change of Mind: Once the activation code has been delivered, the item is no longer considered secure and cannot be resold.
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Compatibility Issues: Ensuring software compatibility with your hardware is the sole responsibility of the customer.
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Example 1: Purchasing Windows software for a Mac machine.
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Example 2: Purchasing a product suitable only for Windows 11 while using Windows 8.
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Local System Issues: Intuit Mall does not take liability for underlying local computer issues (hardware failure, OS corruption) that prevent the normal functioning of the software.
4. Terms of Service
By placing an order on our site, you automatically agree to this Return Policy. We reserve the right to modify these terms at any time to ensure the security of our digital products and the quality of our service.
For further assistance, please contact our support team within the 7-day eligibility window.